Q. Why do I need to order SHDSL, if I can
get AceDSL® service at half the price?
A. While we are confident
that our traditional AceDSL® service,
based on ADSL technology, can adequately
fulfill the needs of even the most demanding
Internet user, we also believe that some
of you can extract more value and peace
of mind from SHDSL.
We would like to recommend
SHDSL especially to those subscribers who
are using their Internet connections for
such mission critical applications as corporate
Web hosting, Voice over IP and remote applications.
Q. What is involved in
SHDSL installation?
A. After your order is
processed by Acecape, Verizon will schedule
an appointment to install the line. A copper
pair dedicated to your SHDSL service will
be terminated at the NID (Network Interface
Device), i.e the panel where phone lines
enter customer premises. Any inside wiring
is a sole responsibility of the customer.
We recommend that a dedicated
phone jack be installed on premises prior
to the SHDSL installation appointment. At
the time of the appointment, Verizon technician
should be instructed to connect the new
line to the existing inside wire, thus allowing
customer to verify synch at the desired
phone outlet.
Q. Will there be a telephone
number assigned to my SHDSL line?
A. There is no dial tone
on the SHDSL line. The line is used for
data transmission only.
Q. Do I get Static IP
addresses?
A. You can receive either
one IP or a block of 8 IP addresses (/29),
depending on your requirements. These are
publicly routed IP addresses with no port
filtered.
IMPORTANT: You must
configure your Router/Firewall in such away
that it responds to ICMP pings at all times.
Q. In a nutshell, what
are the guarantees provided by your SLA?
A. In the event that your
SHDSL line is down, through no fault of
your own, for a period of 4 hours but less
than 24 hours, you will receive one day
(1/30th of monthly rate) of free service.
If the downtime continues
for more than 24 hours, you will receive
a credit in the amount equal to no greater
than 25% of your monthly rate. If the service
is not restored within 5 business days you
can terminate your annual agreement without
any penalty.
Q. What equipment will
be provided?
A. At the time of your
order, you will purchase Prestige 782M SHDSL
modem. Currently this is the only SHDSL
modem approved by Verizon labs and no other
modem/router can be supported at this time.
We realize that your Network
Administrator might have a personal preference
with respect to the type of router he/she
would like to use, which is why the modem
provided is a stand-alone bridge with a
single Ethernet hand-off. |
