From Your Phone: Dial your phone number, you will be prompted for password. Please call
support if you need a password reset.
Remotely: Dial your phone number. When the voice mail message picks up, press #.
You will be prompted for password.
Changing Your Voice Mail Greeting
Once you are logged into your voice mail box (see above):
• press zero for advanced options.
• Press ’1’ to record your unavailable message.
• Record what you want callers to hear when your voice messaging system picks up.
The VoIP User Portal
Call our support team to tie your username to the AceVoice Service.
Log in on the left hand side of this page, or here.
Forwarding Your Calls
Going out? Forward your incoming calls to your cell phone or other phone number:
• Click ‘Edit’ next to your phone line
• Select ‘Unconditional Forwarding’ from the drop down menu
• Enter the telephone number (including area code) to forward your calls to
• Press ‘Save’
Please note that when you forward your calls,
they will not redirect back to your AceVoice mail box. Messages will be left in whatever
messaging system is on the forwarding destination.
Voice Mail to E-Mail
You can be notified via e-mail when someone leaves a message in your voice mail box:
• Click on ‘Voice Mail Boxes’
• Click ‘Edit’ next to your voice mail box (usually your telephone number)
• Check the box labeled ‘E-mail Forwarded’
• Enter the e-mail address to send notifications to
• Press ‘Save’
Optional: Check ‘Attach Message’ to attach a .WAV file of the actual voice
mail to the e-mail. Please note that you will still need to log into the voice messaging system
to delete the messages from
Call Waiting & Three-Way Calling
Call Waiting:
Most phones have a ‘Flash’ button which allows you to switch between calls.
When you hear the call waiting beep of a second incoming call, press the ‘Flash’ button to switch
to the second call. Press ‘Flash’ again to switch back to the first caller.
Three-Way Calling:
While you are on the phone with the first party, press the ‘Flash’ button,
you will hear a dial tone pulse. Enter the telephone number of the third party, and once you are
on the phone with them, press the ‘Flash’ button again to bring the two calls together.
Taking It With You
Use Your Adapter Away From Home:
Plug your adapter into any broadband connection* just like on your local network at
home, make and receive calls just like you always do!
*The quality of calls will depend on the quality of the network you are using,
and the adapter needs to be able to get an IP address via DHCP.
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